I attended a great talk at the CIL Conference this afternoon on finding out how college students do research. There were three speakers who talked about two separate studies they'd done; both sounded as if they were very well-planned and well-executed. Seeing how the students already work gives important information about how to best deliver services to them. What do they know about library research? What do they do wrong -- or right?
There's too much data to go into here, but when the studies are published online I'll come back and add links to the websites. There's a lot that academic librarians can learn here!