New Marketing Trends

Marketing Ideas for Non-Profits and Libraries

The M Word helps librarians learn about marketing trends and ideas.

Saturday, May 23, 2009

What is your library doing to help in these tough economic times?

If ever you need to be marketing the services you are creating for these tough times, it is now! Some libraries are getting great results using Facebook, POP displays and web content. Word of Mouth is playing a big role out there. When people are happy with your service they will spread the word, make sure you give them the tools to share with friends. If you are giving ongoing series of workshops, consider making up business appointment cards with the name of the series printed on it and a blank space where you can write in the date of the next workshop?


Don't forget if you are hosting webinars, your customers are already online so be sure to utilize Facebook, Twitter and your blog. Not only are you reaching your target audience but they are great tools to let other people spread the word online.

Keep the conversation going, make sure you are collecting suggestions for new programs and be on the alert for new problems that begin to emerge. Now, more than ever, it is important to make sure you are allowing people to give feedback about your services.

JOB SEARCH KITS
I love this idea from Topeka and Shawnee County Library. They are offering "Job Search Kits" to help people with their job searching.

Each kit includes:


EXTRA HOURS
King County Library System stayed open an extra hour for a week in May and has launched a terrific campaign called, "Look to Your Library Now more than ever". They have created a series of commercials that I am just wild about and am hoping folks from Jersey will make a few like them for their libraries.

HOUSING FAIR

Here in NJ we are hosting a statewide housing fair with representatives from government agencies and not-for-profit organizations specializing in housing issues on hand to talk with people face-to-face. Some of our libraries have taken training into help people fill out unemployment forms, others have set up some great programs for writing resumes

Friday, May 22, 2009

Library As Lifeline for Small Business Assistance

What a great thing this local library is doing. I also love the tagline, "Your Library, Your Lifeline." If that doesn't frame the library as essential, I don't know what would!

Here's part of the press release:

"Camden County Libraries Partner with SCORE to Help Small Businesses
Your Library, Your Lifeline program expands to help in hard economy.

VOORHEES, N.J. – May 19, 2009 -- The Camden County Library System continues its initiative - Your Library, Your Lifeline - by enlisting SCORE (Service Corps of Retired Executives) to provide entrepreneur education and valuable information for small businesses this summer.

SCORE is a nonprofit association dedicated to the education of entrepreneurs and the formation, growth and success of small business all across the United States by providing free counseling services."

They are offering programs on Starting Your Own Business and on Marketing Your Small Business. Nice! Smart! Helpful! Valuable partnership!

Wednesday, May 20, 2009

Marketing for Digital Libraries: Kathy's Magazine Interview



There's a new magazine out there called Digitale Bibliotheek, which is Dutch for Digital Library. It was just launched in March, and I was honored to be interviewed for the second issue, which came out in April.

The headline / subhead translate to: Competition Is Tough; Building a Website Is Not Enough.
The descriptive paragraph on top means roughly this: The arrival of large bookstores and the Internet have ended the era where libraries were the only place to go for information. Therefore it's time for real marketing, says American marketing expert Kathy Dempsey.


Note that, in the second picture, I'm sporting my Super Librarian shirt with the URL njlibraries.org, in order to build some interest in NJ libraries and to drive some traffic to the website! It's like a double-edged promotional sword. :-)

For those of you who can't read Dutch, you can translate the Digitale Bibliotheek site by pasting its URL into Google's Translator, where you would then get this page. The translation isn't perfect, but you can click on the link under the cover (top right) to see the whole TOC, masthead, and editor's notes.

The woman who started this magazine, Karolien Selhorst, is a delightful, accomplished Belgian woman who also works at the Public Library of Vlissingen in The Netherlands as the Digital Library/Knowledge Manager. She blogs at The Flemish Librarian (mostly in Dutch) and speaks at various library events as well. Karolien has arranged for DiB to be a content partner with Computers in Libraries magazine (which I used to edit), and so DiB has some text in Dutch and some in English. You can find her full profile on LinkedIn (in English!).

While the full text of my interview is not online, I'll give you the main points:

++ Most US librarians aren't good at marketing; they confuse it with promotion and don't do the real marketing that's based on customer research.

++ All info pros need to educate their customers about the differences between authoritative info and what they find on the open web.

++ "If you build it, they will come" does not apply to library websites. Just having a site is not enough; you need to work hard on its Search Engine Optimization (SEO) and on making it the sort of site that your potential patrons actually want to use. You're competing with the likes of Amazon and Barnes & Noble, which have very customer-driven websites.

++ You should have a written marketing plan that spells out how you're going to publicize your website and all your digital offerings. Promote your digital library via the applications that your target audience uses, if you want them to ever find it. (This means you need to start with good customer research and a solid understanding of their wants and needs.)

These are just a few points from the interview... but I was glad to share my view of US libraries and to help educate European readers about true marketing. Euro librarians, especially the Dutch, view a lot of things differently than we do, and it's always valuable to exchange ideas and best practices. (Roy Tennant just wrote about this in his blog for LJ.) Thanks, Karolien, for allowing me that wonderful opportunity!

Monday, May 18, 2009

Grassroots Advocacy

Jamesburg Public Library credits getting out lawn signs and a strong phone call campaign as major success factors of their campaign to vote down a resolution that would close the library. Here's the sign they used- simple and gives a clear call to action.

Saturday, May 16, 2009

Monday, May 11, 2009

Market with coupons

An invaluable resource for your library is the Google Business Center. If your library isn't listed, it should be! 

Not only will your library's information appear when searched, as an added bonus Google will allow you to add coupons to your Google Maps Listing - free! You could offer discounts for printing, faxing or copying services at your library or offer coupons for the library store, paid programs, or give a free book sale item. Partner with a local business. The ideas are limitless.

The coupons will appear alongside your business listing on Google Maps. It's free and it only takes a few minutes. Just enter a few lines of text for your coupon, set an expiration date, and tell us which of your locations accept the coupon. Users will start seeing your coupons within a few hours.

Jazz up your press releases with Slideshare

Slideshare just announced a new service that will allow you to embed slideshows in your press releases. It's free or you can pay $6 to send a SEO enhanced release. You can read details on Slideshare's web page. 

A few tips on using SlideShare in press releases:
  • Make the first slide enticing
  • Keep it short on a press release, 15 slide max
  • It's ok to be a tease. Reporters will call for details
  • Big fonts, informative graphics, short sentences


Partnership Marketing

Kathy and I just gave a workshop on marketing that included a piece on creating community partnerships. The Plainfield Public Library is a perfect example. They have created a literacy program in partnership with Literacy Volunteers Union County and have an ESL Club called Los Amigos. The twist? They have provided a place in the library for LVUC that is right next door to the ESL program. Both areas of the library are always busy plus volunteers can direct their customers to materials offered by the library.

Ice cream marketing

We added a new online homework resource for one of our libraries and needed to get the word out to parents. We ran ads in the local paper, sent flyers home from school and held an ice cream party. Guess which one got the best results? You bet ... ice cream party.

Gloucester County Library did an incredible job putting together an ice cream and face painting party for the kids while setting up computers so parents could learn how the homework program worked. Everyone had lots of fun and parents had the chance to try out the program with their children.

Welcome signs sets the tone for your library

The North Brunswick Public Library in NJ is a small library with big ideas. If marketing your library includes the way you tell your story with signage then what better way that to tell folks that you can help them as soon as they walk through the door? They also help people out by telling people what topics can be found in each aisle and have gotten their customers to volunteer to make signs in various languages. Practical marketing that meets the needs of their customers without costing a fortune.

Marketing for Friends Groups


Friends Posters, originally uploaded by New Jersey State Library.

At the Mt. Laurel Library here in NJ the Friends made up posters clearly featuring the items they purchased for the library and hung them around the library. Quick and easy way to market your Friends groups.

Thursday, May 07, 2009

Columbus Metro Does it Again!

Columbus Metro just launched their annual report and it is by far the most outstanding report I have ever seen. They love that it is exclusively online and green but I love it because it is delightful, fun to read and makes me ant to make one too!!! Congrats to Alison Circle and her team. They purchased a program for the look which we'll be using for our own Tell us your story website. 

Here's the link- http://ourstory.columbuslibrary.org/

The New World of Word Of Mouth

This is one of the best WOMM slideshows I've seen in awhile. I thinks it gives us some food for thought - how does your library provide your customers something meaningful or something that gives them status?

Sunday, May 03, 2009

Cluetrainplus10: Thesis #44


It’s been 10 years since the Cluetrain Manifesto was published. As part of the anniversary bloggers from around the web are writing thesis and publishing them as part of cluetrainplus10. This is my blog post on thesis 44. Thanks to Helene Blowers and Michael Stephens for turning me onto this project with their thesis!

#44. Companies typically install intranets top-down to distribute HR policies and other corporate information that workers are doing their best to ignore.

It isn’t just that no one has time for anything beyond breakfast tweets, the constant checking of who’s talking on Facebook and the growing iphone app addiction, it’s that the in-house conversations about companies that are usually the loudest are the ones top brass are trying to tamp down and are usually centered around growing resentments. The whole idea of creating an Intranet that serves as an online manual is no more effective than handing out hard copy manuals. Sure it may save a few trees (unless everyone is busy printing the manual at their desks so they can have their own copy to file) but it will still be seen as something to file away and will only be looked at an a “need to know” basis.

Our internal customers want:
• As much input as external customers
• To be part of the conversation
• Know they have input
• Feel empowered to make changes

We are all still waiting for Intranets that are set up to allow the workforce to communicate from the bottom to the top with simple items like “comment boxes” and polls. Give us an online manual that can be rated by staff and now a company will be offering staff something of interest to read. But that isn’t where we should stop.

Are we missing the boat by not allowing more social interactivity amongst our staff members on our Intranets? Yes!

Missing out by not encouraging people to create and share humor, creativity, and entrepreneurship on our Intranets? Yes, yes, yes.

But any Intranet can only reflect that which is instilled in the soul of our companies.
And so we circle back to the beginning - back to transparency and trust. Back to tails wagging dogs and paradigms shifting and companies wanting to know how they can stay solvent without changing “too much”.

And employees spend their creative energies getting past firewalls to participate in the social networks, tweet about life outside their cubicles and continue to fuel the success of those companies that grew from the ashes of the companies that couldn’t keep from crashing and burning.

Friday, May 01, 2009

See 'The M Word' Girls Next Week!

Hey, friends and fans! Don't forget that Nancy and I are speaking together next week here in NJ for INFOLINK, the Eastern NJ Regional Library Co-op.

Wednesday, May 6, at Clark PL in Clark, NJ

We're tag-teaming in the morning for "Building Community Partnerships and Using Word-of-Mouth Marketing." Then it's all me, all afternoon for "Create Your Own Customized Marketing Plan."

Hope to see some of you there!

Wednesday, April 29, 2009

Home from the Netherlands: Views of TU Delft Library

Home at last... where I have unlimited, free wireless access! I had trouble working with high-bandwidth things like photos while I was away, so I'm catching up now. I just added the photos I'd intended for my previous post. And I have lots more Flickring to do! But for now, I'll show off one more innovative library and promise more to come.

Here's a view of the new library at the Technical University of Delft. The UGame symposium took place on TU Delft's campus, but not in the library. However a few of us were treated to a quick tour between sessions. The library is partially underground -- rather, this grassy hill was built up around the cone-shaped building, the top of which you see here. This design helps with heating and cooling in the building, while giving students a great place to relax "on top of" the library! Just. too. cool.

The enclosed part of the cone that you see here are the top floors of the library, mostly study spaces at the moment.

The ground floors are much bigger, of course. Here's a view looking up into the open top of the cone, and the companion shot looking down from that top floor.

Sunday, April 26, 2009

What a Show!


The UGame ULearn symposium was not only a great success, but a great show as well. The keynote speakers both made spectacular entrances. In the morning, Helene Blowers was led into the auditorium by a batch of babes in boas. She then spoke about trends in libraries and introduced the idea of the "library phoenix."


The legend of the phoenix, or firebird, is about a mythical bird that lives for 500 - 1,000 years, then lights a fire in its nest and burns itself in order to be rise from the ashes again and be reborn. The concept of relating this to libraries is one that she and I came up with while talking at the CIL conference last month, and we both based our talks on the idea of "finding the phoenix" for your library. Many libraries are struggling; how long can they continue to exist in their current models. How long can they go on, or should they just allow themselves to be reborn in a new way? What would your library's phoenix be?

I spoke after the keynote in a breakout session, where I posited that you can find your library's phoenix through true marketing: Ask what your patrons what they want your library to be and make your future plans according to a user-centered model. My talk was deeper than this but it's too much to post here right now...

The afternoon keynote was delivered by Father Roderick, a podcasting priest from the Netherlands. He entered the auditorium in grand style, following a choir of chanting, robed monks.
The crowd wasn't quite sure what to make of it at first! It was grand and beautiful beginning to a great talk where Father talked about new media and bringing the church more into the present day (as he does with his podcasts). Though he spoke in Dutch, I could follow enough with the help of his slides to know that he was referring to popular media like Star Wars movies and Johnny Depp. He was wonderfully entertaining, and quite a hit!

More to report on and think about after I get home. I have lots of photos to post too. At the moment I'm still in the Netherlands , today seeing Amsterdam with my good Shanachie friend Jaap. Stay tuned for more...

Sunday, April 19, 2009

Speaking in Delft Later This Week


Tomorrow I'm flying off to Amsterdam, and after I take a couple of days to get over my jetlag, I'll be doing a presentation in Delft.

The day-long symposium, called UGame ULearn, is organized by my Dutch colleagues from DOK (Erik & Jaap of the Shanachies) along with Liesbeth Mantel of the Technical University of Delft. They have put together a pretty amazing program.

Here's the home page, although most of you will benefit more from this version that's translated into English!

I'll be talking about libraries and social media and The Phoenix. Whatintheheck is The Phoenix? Stay tuned...

Sign Up for My Workshop at SLA!

If you’re into marketing and want to figure out the planning process, there’s still time to sign up for the pre-conf workshop I’m teaching at SLA on Saturday morning, June 13!

My course is called Create Your Own Customized Marketing Plan to Target Your Info Center’s Clients. Based on the tenets of true marketing, it walks attendees through the process of

+ identifying segmented groups of clients
+ determining how best to reach each group
+ doing basic market research to see what each group wants from your info center
+ delivering what they want
+ evaluating your results quantifiably

It includes some lecture time, plus group discussion and brainstorming. Each person leaves with an outline of a specifc marketing plan to take home and put into action. And it’ll earn you some CEUs.

There’s a link to more info, and to my 3-minute PODCAST about the workshop.

I just wanted to bring this to your attention, b/c if I don’t promote my own program about marketing, well... what kind of marketer would I be?!?

Friday, April 17, 2009

BC Library Conference - Michael Stephens

BC Library Conference 2009-Keynote Professor Henry Yu

I am at the BC Library Conference this week (speaking on Saturday) and heard Professor Yu speak last night. The idea of storytelling is a constant theme in my life and while we are creating stories about our libraries here in NJ this year, next year we'll have the skills to begin helping our customers tell their stories. After listening to Yu I kept thinking we need a structure where people can enter their stories and they can be linked to time line of sorts so they will create a new history of the word. I'm thinking of something like a historwiki. Ideas?

Wednesday, April 15, 2009

So Much to Blog About; So Little Time

Lots of good stuff has been coming up lately and I've been too swamped to write any decent posts. But rather than keep it all to myself, I'm going to share a few things quickly:

++ Newsweek magazine had a great My Turn dept by a librarian! This is not only a major coup for us, but it's so beautifully written, you gotta check it out!

++ Gale is having a video contest in conjunction w/ National Library Week. You could win $5,0000! Entrants must load their videos to the Librareo group on YouTube (www.youtube.com/group/LIBRAREO) before midnight EST on June 1, 2009. Rules are here.

++ Finally, here's a short, fun video that's a promotion for the UGame, ULearn conference in Delft, the Netherlands on 23 April. I'll be there speaking on marketing in future libraries. (You can use this site to translate the whole page to English.)


UGame ULearn interview Kathy Dempsey and Helene Blowers from Jaap van de Geer on Vimeo.

Sunday, April 12, 2009

Aaron Schmidt releases code for iPhone app under CC



If you were at CIL 2009 (even if you weren't) you probably heard about Aaron's breakthrough app for libraries. He just made the code available!

"If you want to create an iPhone application to search your library’s online catalog (etc), taking a look at the DCPL’s solution wouldn’t be a bad place to start. The code is available under a Creative Commons Attribution-Noncommercial-Share Alike license and you can download it at the DCPL Labs website."

Wednesday, April 08, 2009

Go Singapore!
















From ALA ... "The IFLA Section on Management and Marketing, in collaboration with Emerald, has announced the winners of the 7th IFLA International Marketing Award for 2009. First place was awarded to the National Library Board of Singapore, for its winning campaign “Go Library,” a multiplatform project that aims to entice customers to the library.

From the site: "In view of the current economic downturn and the shrinking job market, the library is launching a new initiative called Economic Survivor which is a year-long series of monthly programmes to address the needs of displaced PMETs, retrenched rank and file workers, new graduates and mid-career job seekers.

The programmes aim to teach individuals and households in financial literacy and planning. Small business owners and aspiring entrepreneurs will also get to benefit from this series as we strive to educate individuals and businesses about staying relevant and resilient in a downturn market." Great idea, congrats!

Tuesday, April 07, 2009

The Shanachies Live at Monmouth U


Two of our travelling Shanachie friends, Erik Boekesteijn and Jaap van de Geer, appeared for NJ librarians at Monmouth University on Friday, April 3. On that rainy morning, the duo brought their unique combination of library inspiration and instruction to a whole new audience.

They talked about their ShanachieTours around the US, Jamaica, and Australia. And they gave a fun tour of their home library in the Netherlands. (Seeing all they have there always makes me so jealous!)

But their real mission for this presentation was helping NJ librarians learn how to tell their stories by making compelling videos. Jaap talked about different ways to shoot and edit video, and the attendees listened closely and responded with good questions. During discussions about cost, I liked something Erik said: "Good projects always find a budget."

However, video can be done inexpensively, as Jaap explained while talking about the simple cameras he started out with just a few years ago. It's more about creativity than about making perfect films, he assured the audience.


In this photo, you can see that the Dutch guys demonstrated their craft during the presentation; Erik interviewed audience members while Jaap filmed.

The Shanachies appeared in support of the State Library's Tell Us Your Story campaign. Keep an eye on it to see how these videographers' tips inform participants and improve their video contest entries!

The Job Show

From an article in the Washington Post:
"The New England Job Show," a new public cable access production, allows hungry job seekers to record 30-second commercials in a studio at a middle school in Chelmsford, near the New Hampshire state line. Volunteers,all also unemployed, then put the commercials into a half-hour episode that includes discussions on dressing professionally, personal finances and health care options.

Interesting concept.

Monday, April 06, 2009

Jaap visits Madam Marie's

Kathy and I got to take Erik and Jaap on their first trip to Asbury Park. It was great to see how excited they were to walk Bruce's boards and visit the Stone Pony. Will be blogging about the amazing things they shared in their presentation later this week ... keep tuned.

Here's some more photos on Flickr:
http://www.flickr.com/photos/njlibraryevents/sets/72157616290853909/

Tuesday, March 31, 2009

Hello from the Computers in Libraries Conference

It's been a busy time here so far at CIL; this is the first chance I've had to log in since I've also been speaking and blogging for Information Today, Inc. I've been taking pictures, blogging, and facebooking, and networking. Meanwhile, I've been tweeted, blogged, photographed, and filmed. Yeesh!


On Sunday afternoon I taught a workshop on Building Marketing Plans, and I had wonderful attendees, including some government-type folks from the UN and the FDA... It's always interesting to me to get more insight on special libraries. This really passionate group had some wonderful questions for me as we worked through the process of thinking about target markets, how to reach them, and who else they look to for information.

I also spoke yesterday about Building Community Partnerships, and saw some other talks in the afternoon about blogging, websites, and more. And I couldn't miss the reception in the exhibit hall, which had an impressive lineup of Info Today authors -- including the Shanachies -- signing their books for fans.


This morning's keynote had Shanachie Erik Boekesteijn interviewing NYPL's Paul Holdengraber, and it was fascinating. There's already a good post w/ pics up at the aforementioned Info Today blog, as well as tons of Tweets (look for the hashtag #CIL2009). It was also streamed live by Erik's colleague Jaap van de Geer, and there are links to the archived film on ITI's site too. (Sorry to keep sending you away, but there's too much to repeat here!)

Stay tuned to that blog, and as soon as I have time I'll put more up here, and I'll add pics to my flickr account too when I have time outside of sessions. Stay tuned!

Saturday, March 28, 2009

Creating Outstanding PowerPoints

I'm sure everyone has seen this outstanding PowerPoint but it is a great reminder for us all of the importance of content, design and delivery doe our PowerPoint presentations. I'm reading Nancy Durante's book, Slide:ology and am psyched to apply some techniques for my BC presentation this April.

Slideshare goes mobile!

As a speaker, how many times have you shown up to present only to discover the room has this tiny little screen, no sound and a projector that is just about ready to fall apart? All those hours of putting together a PPT that rocks leaves your audience squinting just to see the slides. I used to love putting videos in my slide presentations but got so tired of poor sound systems that I won't include them unless I am sure the place has the right equipment. Slideshare's new mobile feature has my imagination soaring and I can imagine the day (not too far in the distant future) when we'll be able to have our audience tune into our slide shows right on their phones as we speak. Or maybe we'll set up a separate show that includes only videos or graphics so they se them up close with greater quality. So many possibilities.



Mobile, mobile, mobile ... now Slideshare is Mobile!

* View presentations- latest, featured & popular
* Download presentation files on to your mobile
* Login into your SlideShare account
* Check out latest from contacts, favorite presentations etc
* Search through all SlideShare presentations


Visit m.slideshare.com on your mobile phone!

Friday, March 27, 2009

My New BFF: Guy Kawasaki


Okay so maybe he doesn’t consider me to be his new best friend but I swore I felt a connection. I did get to shake his hand and joke with him. Actually, he joked and I laughed. I met him at the Search Engine Strategies NY Conference that covers all the cutting edge SES strategies. Kawasaki was just one speaker of tons. I wrote this while waiting to hear from Ariel Bardin from Google talk on launching a new adwords interface. But yesterday it was “all Guy” and that is truly a beautiful thing.

This is the post I wrote for my marketing blog for the NJ State LIbrary and wanted to share it with our readers here. Enjoy! -Nancy

I’ll admit that I’d been on the fringe with Twitter- using it for conferences, rolling out special event messages, etc. But after hearing Guy in person, I am totally psyched to use if for marketing! Essentially he believes the best way to market with Twitter is to get lots of people following you and he covered 10 ways to make that happen. Some are a bit entailed but you have to realize he spends his entire day monitoring his sites- something most of will NOT have the time to do.

So here goes:

Using twitter for marketing
Remember - “Twitter is just a tool”

He started with the saying, "Nobodies are the new some bodies. On Twitter everyone gets their 140 characters."

Guy came to twittering late but now that he’s here he believes it is most powerful tool since TV- you can reach millions and it’s free. He calls it a true democratization of marketing.

1.Forget the A List
Use the “bubbling up” philosophy – you don’t know who the best evangelist is going to be for your product. Allow them to find you. You don’t have to ignore the big guys- but they won’t make you, it is the person in the community, the person you don’t know but who loves what you do that will bubble up for you.

2. Defocus- you never know who will carry the banner for you so be open to every possibility.

3. Get lots of followers. Twitter is a numbers game; you need lots of followers so people can bubble up. Guy spent some time arguing his theory over the “Twitter is about relationships” theory.

He explored the question of whether you should you follow everyone who follows you and answered it with a resounding, “Yes!” I loved that he felt it was inherently arrogant of someone to think that anyone would want to follow them were not good enough to consider following them. Of course, whenever Guy says something like that there is always that sparkle in his eyes that les you know there’s another piece to what he’s saying. Sure enough, while he may give the courtesy of following everyone, he uses Social Too to allow him to track only the tweets that matter to him. In all fairness he also follows everyone because it enables people to direct message him, In fact he ONLY deals with @ and directs.

• What is the goal and how do you measure what you are doing? Measure how many times you are retweeted. RETWEETIST measures how many retweets you get “Retweeting is the sincerest form of flattery.” So it’s not only the number of followers but also how many times they retweet you. Another tool he mentioned was Twitalizer lists the “most influential people on Twitter”

3. Content
You’re going to love this one. According to Guy the best way to get people to follow you is to create interesting content. But it doesn’t have to be your content, as a matter of fact; he advocates that you find interesting content on the web by using sites like Stumble Upon and Alltop.

His system: He finds a link, goes to Adjix where the link will be shortened, adds a little teaser like, Hey, check out this neat site and Adjix ends it for him. Adjix will even track how many retweets he gets. He says there’s a person for every interesting tweet and proved his point by tweeting about peanut butter. Sure enough in a matter of seconds, it was being retweeted! Of course I think he probably has more success than the average person due to his celebrity but it does make sense of will probably work for us mere mortals in a lesser capacity.

I just signed up this morning and have found it an incredibly easy way to forward all those great articles I'm reading without having to write a long blog post. Love it!!!


4. Monitor what people are saying about you.
Create a dedicated search on Goggle. –He has an ongoing search for guykawasaki or alltop-allyop.com. Want Guy to follow up on your Tweet? He will, try it!

5. Copy what people are doing/best practices
Start at Twibs- tracks what people are doing on Twitter
See what they are doing and copy what they are doing!

GREAT EXAMPLES:
Comcast Cares- monitors whatever people says and answers
Libraries could do this very easily- find out what people are saying and offer response.

Jet Blue Airline- it’s not the CEO but is someone at the company –They are promoting short-term sales- deal of the day!

Cirque Las Vegas- keeps up to date information about shows. Another possibility for libraries is to Tweet new titles, programs, etc.


6. Use Twitter Search to find people who are talking about your keywords– this is where you really kick in.
1. Twitter- simple search. “library” ongoing then tweet if you can answer.
2. Advanced search “and” or” miles, within zip code If you are a muffler company and search within 50 miles of zip code great direct marketing. For the best SEO-enter the box " within x miles". You can convert 1 out of 10 tweets by using that feature.

7. Get the right tools
1. Tweet Deck: First column all direct messages, 2nd column searches, 3rd search for SEO. Hit magnifier glass; add search then makes another column
LIMITATION- can only be in one account at time- so Guy uses Twirl
TWIRL- monitors 2 accounts- direct messages- monitors search under Alltop subtract retweets.

Narrow focus by subtracting what will give you false results.
Choose not to put all stuff in one account so you don’t burden
Push links verses spam- would prefer Tweetdeck if could use multiple accounts if he could see all responses in one pane.

Tynt- the greatest lie is, ”its only one line of java script” adds to
When people copy your text, it adds a link to the original source. That is a beautiful thing- adds to more traffic, gets content and link.
Tynt tracks how many paragraphs were copies- very useful.

8. Squeeze the trigger on Twitter- the height of squeezing the trigger for Kawasaki is twitterhawk. He says it is a truly interesting thing- can set up searches that automatically create tweets that respond to it. (Yes, it might be a little too Black Hat for most of us but the other limitation it that it costs 5 cents for each sending.

9. Make it easy to share
Alltop- shares this – they create a twit for you. Highly recommends that you have a link so people can share directly to Facebook and twitter.
If you give too many choice I think people get overwhelmed”

Twitterfeed
Put in an rss feed and account will automatically feed to your twitter.

10. Take the heat if you use twitter as a tool. Kawasaki hinted that he's been called a certain four-letter word that rhymes with "kick" many times during the presentation. It does make sense because he likes to push the boundaries and for many who like to play the "follow the rules” game, his actions might offend. So Kawasaki has a three-letter response he likes to send those who like to say he's a scammer or worse… UFM.

It stands for: Un follow me :-)

Everyone loved him and several times since the talk Twitter has been on overload, which just validates how much on target he might just be.

Thursday, March 26, 2009

The M Word Bloggers on the Move

Nancy & I are busy with conferences these days. She's currently in New York at the Search Engine Strategies show, guest blogging and tweeting. Nice gig!

In 2 days I'm headed to Washington, DC for the Computers in Libraries conference, where I'll be blogging for Information Today, Inc. as well as for The M Word.

Then on Friday, April 3, we'll come together for a really exciting event we've arranged -- The Shanachies Live! -- where our film-making friends from the Netherlands will appear to teach NJ librarians about making effective library-promo videos.

Stay tuned for reports on all of these events!

Saturday, March 21, 2009

In tight times, N.J. libraries market themselves










Carolyn Wood (left) teaches Janice Satter and Keith Craig, both of Deptford, how to use computers at the West Deptford Library.



Just caught this article and am crazy about that headline,
In tight times, N.J. libraries market themselves. I especially love it because we have been working so hard at stirring the "inner marketer" in our librarians and it's rewarding when reporters start to notice too. It all started back with a visit from Seth Godin and the launch of the new campaign, Solving Life's Problems. We hosted a marketing bootcamp and I'm just winding up my whirlwind workshop tour-15 libraries in two months! In the middle of all this, a committee from NJSL and NJLA held a fantastic one day event called Snapshot Day where libraries collected data, photos and comments and it was all posted online. It was a huge success and has served to motivate our libraries to be proactive in asking people for their input. What seemed to be a big help for everyone was the simple form created by Marie Downes McDonald, Director, and Helene Gray, Publicity Coordinator, West Deptford, NJ Public Library.

The stats were great! In just one day ...
* 161,367 people walked through the doors of New Jersey libraries.
* 156,793 books, movies and more were borrowed from New Jersey libraries.
* 27,742 people used computers at New Jersey libraries.
* 18,537 questions were answered at New Jersey libraries.
* 1,245 people got employment help at New Jersey libraries.

* 1,241 programs were offered at New Jersey libraries.

* 984 people learned computer skills at New Jersey libraries.


We will be able to use those stats with our customer's experiences to create powerful stories for advocacy and support.

Here's a quick list of guidelines for creating stories for your library:


1. Connect stats and stories to a larger message that resonates to the community rather than the library. For example, how many times have you told someone about the services you offer in your library and they look at you with that "so what" or "big deal" look? That's because they don't identify with the library. You could talk till you are blue in the face and they just won't care. But if you frame your information in a context that they can relate to and with something that matters to them, then they'll care about what you are saying. In our workshops we've been seeing incredible stories created that are linked to messages that matter to community members that are really powerful.

2. Make sure your stories are customer-centric rather than library or librarian centric. Talk about the experience of your customer, not the library!

3. Tell stories that begin with a problem a customer is facing and end it with the library helping to find resolve.

4. Use feeling words to describe how your customer felt before and after the problem was resolved.

5.Combine simple experiences in one story to provide drama and support your message.


6. Keep it long enough to gain interest and short enough not to bore your listener.

The workshop is getting rave reviews from library staff - everyone from directors to library assistants have found it useful. If you are outside of NJ and are interested in having me come out to your library and give the workshop, just email me and we'll figure out how to make it work.

Monday, March 16, 2009

The Shanachies -- Now Movers and Shakers!! -- Are Speaking in NJ Soon!


As many of you have heard by now, the Shanachies (well, at least, Erik & Jaap) are coming to speak for NJ librarians on Friday, April 3. As if their appearance at Monmouth University (largely in support of NJ State Library's latest Tell Us Your Story campaign) wasn't exciting enough already -- The Shanachies have just been named 2009 Movers & Shakers by Library Journal!

This is the first year that LJ has accepted nominations for people outside the US and Canada, so it's especially exciting for these Dutch guys to be among the very first named.

Learn more about them and their upcoming appearance by joining the Facebook group that Nancy set up for their visit. There's also a link there where you can sign up to see them on April 3.

Erik and Jaap will be talking about their award-winning library, DOK, some of the inspiring work they do there. They'll also be talking about video production and answering your questions about how to make your library-promo videos better. And they'll be

selling and signing copies of their wonderful book/DVD combo, ShanachieTour: A Library Road Trip Across America. (It includes a 1-hour DVD movie they made as they drove cross-country, visiting libraries.)

You do not want to miss this rare opportunity to hear these inspirational Dutch library stars for yourself! They'll be keynoting at Computers in Libraries in DC on Tuesday, March 31, then travelling north to NJ for the April 3 gig while they're in the country. You know Nancy & I will be there. Sign up today to come see us!!

Sunday, March 15, 2009

OK to lend Kindle in libraries

Saw this on Stephen Abram's blog who heard it from Shaping Libraries.

"I have written before about my interest in using Amazon’s Kindle for circulation and interlibrary loan. Yesterday I received a response from Amazon about doing so. On the phone, the Amazon rep. and I reviewed the public policy found here under section3. Digital Content, subsection Restrictions:

Unless specifically indicated otherwise, you may not sell, rent, lease, distribute, broadcast, sublicense or otherwise assign any rights to the Digital Content or any portion of it to any third party, and you may not remove any proprietary notices or labels on the Digital Content.

Amazon said this only applies to for-profit ventures. “If you’re gonna let someone borrow the Kindle just to read a book, you should be fine.”


Several of my friends and I have been talking abut Kindle for ages and we are so relieved to hear this news!

Doodle Buzz


If you are bored by standard Google searches, this is really cool design from Brendan Dawes ... Doodle Buzz. Just enter a search term, doodle and the search comes up to your doodle. Doodle the topic and you can see an excerpt. Click and it takes you to the article.

Heard at SXSW... WeFollow Twitter

I just found this post by Darren Waters at dot.life about a new directory for Twitter...

Twitter made simpler with WeFollow

While Twitter has been the communications medium of choice at this year's SXSW it has been difficult to sort the signal from the noise because almost everybody here is using the service and there has been a flood of "sxsw" hastags.

WeFollow is a Twitter directory from Kevin Rose, of Digg fame, wihich aims to make finding people, trends, categories a lot simpler on Twitter.

It is completely user-powered, with filters dictated by the number of people who use a particular hash tag.

You can add the tags which relate to you by sending a Tweet to @wefollow with three different hashtags - and that will insert yourself in the directory.

Danny Sullivan of SearchEngineLand has more.

Monday, March 09, 2009

Guest blogging at SES NY


I am so excited! I've been invited to be a guest blogger at the Search Engines Strategies 2009 Conference and Expo 3/24-3/26 in NYC. I'll be tweeting and blogging throughout the three days which includes a keynote by the one and only, Guy Kawasaki, author of Reality Check.

Here's just a taste of what they offer at this conference:

-Learn how search engines rank web pages and how you can optimize yours to out-rank your competitors.

-Links to your website are vitally important. Discover methods of link building that keep your brand in front of potential customers.

-Increase traffic via organic listings, adhere to search engine guidelines and avoid "spam" penalties.

-Learn to rank better with pay-per-click advertising and how to do it right.

-Improve user experience by testing and tuning landing pages to ensure high conversion rates.

-Use analytics to track performance and generate maximum ROI using free and paid software.

-Network with peers and experts to learn the latest tips and trends in the search marketing industry.

They run conferences around the world, if you are in the tri-state area there is still time to register! If you go, let me know and we can hook up.

Sunday, March 08, 2009

Call for "Best of Show" PR Materials

From ALA...
"Exhibit your library public relations masterpieces by entering LLAMA’s annual “Best of Show” awards competition. Sponsored by the Swap & Shop Committee of the Library Leadership and Management Association (LLAMA) Public Relations and Marketing Section, the competition recognizes the very best in public relations materials produced by libraries in the 2008 calendar year.

Judging in all categories will be based on content, originality, design format and effectiveness. Entries must be postmarked no later than April 17, 2009. A team of experts in public relations and marketing will judge the library promotional materials. Winning entries will be on display during the Swap & Shop program scheduled for Sunday, July 12, 2009 from 11 a.m. to 1:30 p.m., during the ALA Annual Conference in Chicago, IL. Awards will be presented to the winners on that day. Free samples of public relations materials from dozens of libraries will be available for attendees to “swap and shop” during the program.
Competition information and entry forms are available from the LLAMA home page, or by contacting Renee Di Pilato at rdipilato@alexandria.lib.va.us, 703-838-4566, ext. 11."

Thursday, March 05, 2009

Come and See Us in Person!

I just finally put together a list of speaking engagements that I have coming up, and I've added it as a box on the left side of our blog. Scroll down just a bit to find it. I have a lot going on in the next few months!

Nancy has had her own speaking schedule up for a while, and she's out and about even more than me! Scroll down to see hers as well.

We're appearing at libraries and conferences both inside and outside of our native NJ, and of course we'd love to meet our readers and fellow marketers. Come see us if you can, and be sure to say hello!

Wednesday, February 25, 2009

MSNBC Article Calls Libraries "Hip"!!

I can't tell you how happy it made me to see a headline with the words "Library" and "Hip" without any negatives in between.

Here you'll see another basic article about libraries being more popular due to hard times. And it called you "hip"!! YES!!

Not to be a buzzkill, but -- well, OK, this next bit defintely will be a buzzkill. Stop reading now if you can't deal with it.

I'm thrilled that people are using libraries more, and even more thrilled at all the recent media coverage. BUT let's think ahead here -- what are we going to do when the economy recovers? Will all of these new patrons turn out to be just temporary patrons? Will we lose them once they have more money to buy their own books and pay to see movies? Will they stop visiting once they no longer need your computers to post their resumes online??

Let's be proactive and start thinking now about ways to prove that we're worth patronizing even when people's wallets are healthier. How?

1. For starters, once you have people's attention, don't let them get away without telling them about other cool stuff you have. Can you give them a brochure that lists all your services? (Wait, when was the last time you updated that brochure?) Can you put that same list of offerings onto your public access PCs so it's in front of users' eyes? Better yet, ask a visitor what he's interested in, then offer to SHOW him what you have for his benefit.

2. Are you registering these folks for cards, gathering their email addresses, and getting them to opt in for your newsletter or email blasts?

3. Are you inviting them to Friend you in your social networks?

4. Are you making sure they have info about your live programs? Try to bring them back for a happier activity than filling in job apps online.

5. Are you building a sense of community?

There are lots of things to do to show this new crop of visitors why you're worth coming back to even after they get better jobs. I know it's tough now when you're busy serving more people with fewer resources, but DO NOT overlook these opportunities. This resurgence won't last forever and we need to make the most of this crisis-based opportunity.

One more thing: note the very vanilla quotes in this article. If you are interviewed by the media, could you say something a little catchier? We all know that reporters will pull out whatever bits they want to use, but again, think ahead. Have a couple of talking points ready, and tie them into the basic quote the reporter is looking for. "Yes, we have seen a spike in computer usage, and we hope to experience even more growth when our visitors discover that we also have..."

What are YOU doing to keep your newfound users??

Just for Fun: Star Trek + Librarians

If you have 28 seconds to spare, check out this YouTube clip from Star Trek: The Animated Series.

Kirk tries to diss librarians, but Spock, of course, is smarter.

Sunday, February 22, 2009

Are libraries ready for a Premium Line?

Allison Circle blogged about the new initiative Dallas libraries have implemented called the StreetSmart Express. Essentially it is a premium service that allow customers to pay $5 to receive popular DVDs and books without having to wait. Customers who chose not to pay could still reserve the items but might have to wait if the items were checked out. Allison suggests the idea of charging for any service breaks a promise to our customers to provide free service. I think the idea, while needing some tweaking, has some potential.

Why not create an entire “Premium Service Line” for our customers? I could envision line actually supporting traditional services.

Dallas provides books and DVDs but why not offer premium research services for businesses and home delivery - for an additional cost? I know this flies on the face of how we see libraries and may even send up a few red flags in terms of legal issues, but the challenge shouldn’t be to argue why this won’t work as much as it could be a conversation to ignite new ideas and new possibilities.

There are very few libraries that aren’t feeling the funding crunch. The idea that libraries should be fully supported by the government may not be a successful funding model in the future (and for many isn’t one right now). The idea of expanding into paid premium services may be one of the solutions that could actually guarantee outstanding free services for our customers by using the profits from premium services to fund the basic line of services.

Basic service would include all the programs, products and services libraries provide customers right now.

The premium line could be established and launched as a new brand. Give it a new name, a new mission; connect it to how it will support the basic service line. Sell it as a way for people to support the library. It could be a separate section in the library, something like the way libraries have set up their stores. Develop the line according to your area of expertise and consumer demand. You’d essentially be building a new product line. 

If you really want to take it to the next level, you could use the premium service line as the R&D department and if a particular line looks like it would benefit the general community, you can go out and find funders for the program. You’ll already have all the info need to prove success to attract funding.

If I were Dallas I wouldn’t try to lend products for $5. That feels too much like a paid basic service. What I would do is provide the ability for my borrowers to purchase borrowed items from home. I call it the “borrow before you buy” program. If you borrow something from the library and decide you like and want to own it, just go online to your account, click the “Buy This” button on your account, enter your credit card number and voila- the item is yours. You pay the full purchase price but no service or delivery charges. If you had fines, they are erased. If a person prefers to purchase an unused item, then they can click to buy “new” and return the item. This provides the customer with both convenience and choice. On the backend, the library can decide whether to replace the book or but a new book. I’ve been sharing this idea with business people and they love it. And libraries are the only ones in the position to offer this program because we are in the business of borrowing!!

Whether libraries begin to develop a premium line or develop a “borrow before you buy” program, I believe it is essential that libraries develop ways to generate funding in addition to that which we receive from the government and our Friends and foundations. These are just two ideas. My guess is that there are many libraries that are already charging for programs (concerts?). Some might already be thinking about a premium line. Thoughts?

Thursday, February 19, 2009

They Don't Search From Academic Library Websites, You Know



If you want to think deeply about academic libraries' websites and how faculty and students use them, you'll want to delve into "The Library Web Site of the Future," an article that just appeared (Feb. 17) in Inside Higher Ed. It's another thought-provoking piece from Temple University's Steven Bell.

If you've built your academic library's website to function as a portal to all the fantastic content you own, do you realize that most people don't use it that way?

I won't simplify the article by trying to summarize in a sentence or two, but one telling quote says that, according to studies, "faculty increasingly access what they need elsewhere or simply find alternate routes around the library Web site to get to their desired library e-resources." Bell mentions marketing several times, and in one spot he says:

"It’s not that academic library Web sites completely ignore marketing. It’s just done badly."


If you're thinking that your site is the starting point for research or that your target audience rates it as highly important to their work, think again. Better yet, read this article, then think again about how your website should its constituents, and how you should promote it to them.

Woman's Day magazine wants stories about using libraries to save money

Here's yet another way to help your happy customers tell their library stories. In case you haven't heard this yet from ALA, they're working with Woman's Day magazine again. Here's the deal:

From Feb. 17 through May 18, women ages 18 and up are invited to send in stories of 700 words or less to womansday@ala.org. Up to four stories will be profiled in the March 2010 issue.

Librarians can download free tools to help collect local stories from the Campaign for America’s Libraries Web site (www.ala.org/@yourlibrary). Click on “Woman’s Day.” Tools include a sample press release, newsletter copy, and a Web button.

More information, including the official rules, is posted on the Woman’s Day Web site.


And if you're into stories, you're already part of Nancy's NJ campaign to tell your compelling stories, right??

Monday, February 16, 2009

The Art of Telling Compelling Stories

North Brunswick Public Library hosted my first workshop on, "The Art of Telling a Compelling Story". The workshop was fantastic. What a great crew - smart, imaginative and natural storytellers, they tweaked a few anecdotes and came up with some very powerful stories for their libraries.

Our libraries are doing so much to help the people in our communities in these tough economic times. One story that struck me at this workshop was about a woman who no only lost her job but had absolutely no computer skills. She started with a one-on-one session with her librarian to learn how to email and continued with workshops for Word and resume writing and even learned how to upload her resume online. BTW, she did land a job. The librarian who shared this story said that he is seeing more and more people needing to learn those skills. As he was speaking, he paused for a moment and the overwhelming weight of realty just hit me all of a sudden and I felt this huge sense of pride to know that I am part of an organization that can actually help people when they need it so much.

Thank goodness for libraries.

Tuesday, February 10, 2009

Learning all the time

Great quote from Seth's Blog:
"The #1 habit successful people share with me is this: They read books to learn. They do it often and with joy. It's cheap (or free, at the library or online) and portable and specific."
Full post

Monday, February 09, 2009

Pardon Me, Your Image Is Showing


If you're ready for a way-fun new book, check out You Don't Look Like a Librarian: Shattering Stereotypes and Creating Positive New Images in the Internet Age by Ruth Kneale.

For years, Ruth has had a web site by the same name that's explored the stereotypes of librarians in pop culture. Now in the book, she's researched the effects of the persistent images and shares her analysis, survey results, and interviews.

This one promises not be as insightful as it is interesting. It won't be out till March, but you can pre-order now. I can't wait to get my copy!

Friday, February 06, 2009

Get Your Patron Demographics from... Newsweek?

You should have as much info about your patrons as you can get if you intend to really market to them properly, and demographic info is incredibly important. In reality, you probably don't have time to do your own studies... but why should you? Lots of organizations gather and report on statistics. You might be thinking about Pew, the U.S. government Census, or... Newsweek?

Yes, newspapers and magazines often report on bits of demographics too. I found the Jan 26 edition especially interesting in this respect. The cover theme of "Obama's America: Who We Are Now" doesn't really explain that the issue is about the changing population of America. It's full of charts and graphs
that are really useful, and short articles about all sorts of populations.

My fave article was called "Campfire Questions" (p 66-67) and talked about how the Boy Scouts of America (BSA) was trying to recruit Latinos to join b/c the BSA's membership was dwindling and Latinos are the fastest-growing ethnic group in the country. Makes sense to target them, right? And if you just go speak to some community members, you could easily show how worthy the Scouts are, right? Not so fast...



Seems the Boy Scout recruiters didn't initially understand much about their Latino neighbors, and they made rookie mistakes in their pitches. One that you'll be able to relate to is the BSA simply translated a flier into Spanish and left it at that. Think it worked? (Does it work for you?) It didn't b/c the content of the flier, originally created for English speakers who already understood the Scouting concept, never actually said what scouts are or what they do. It highlighted ideals and things that scoutmasters thought were important, but it never defined BSA for a population that had no prior contact.

I recommend that you read this full article -- and study the interesting demographic info in the entire issue -- just to get a big picture of how demographics are changing and why it matters. Then look to your local government to get more specific info about your own area before you start doing any futher strategic or marketing planning. It's worth your effort to get your messages right the first time around!

Wednesday, February 04, 2009

John Cotton Dana Winners Announced

Congratulations to the six winners of the John Cotton Dana Award:

Baltimore County Public Library, Towson, Maryland, for “Storyville: An Interactive Early Literacy Learning Center” housed in a 2,250 square-foot child sized village. Storyville, a joint project of the Foundation for Baltimore County Public Library and the library, was designed as a catalyst for school readiness that garnered national attention and made learning fun for preschoolers and their caregivers. During an eight-month period, Storyville attracted over 50,000 visitors from more than 100 different zip codes.

Gwinnett County Public Library, for a brilliantly planned and implemented reading festival with more than 50 authors that attracted more than 4,500 people. The library collaborated with 46 community partners and garnered in-kind media sponsors totaling more than $67,000. An impressive variety of communications mediums were used to spread the word about the event including outdoor ads, blogs, and electronic and print media.

Houston Public Library
, Houston Texas, for “A New Chapter,” their public relations campaign for the grand reopening of the newly renovated Houston Central Library. Recognizing that this event marked “a big step in a new direction” for the library, they leveraged this event into a successful ongoing campaign featuring striking graphics reflecting images of Houston’s diversity, earning significant media coverage, attracting 20,000 people to the reopening event and increasing usage by non-traditional customers.

The Library Foundation of the Multnomah County Library Portland Oregon, for the “Campaign for a Lifetime of Literacy.” The Foundation and the staff of Multnomah County Public Library developed a five year dual communication and fundraising campaign. They raised awareness that the library was the early literacy leader in the community and branded the library as a dynamic, vital literacy partner. They exceeded their goals by raising $12 million dollars, attracting 50,000 kids to their summer reading program and earned the support and recognition of the community and its leaders.

St. Paul Public Library, for “St. Paul-itics,” a dynamic program created to inform and engage citizens in the political convention and election season. In partnership with diverse political, arts, and religious organizations, the library served as a vibrant salon for civic discourse, presenting 40 programs targeting all age groups, featuring national political experts as well as local celebrities. St. Paul-itics revolutionized the role of the library in the community, increasing program attendance, public awareness, and online library access.

Ypsilanti District Library, for the “Second Annual Ypsilanti Songwriting Festival,” a unique public library program which used music and performing arts to appeal to non-library users, teens and men ages 18-45. Creative, nontraditional marketing strategies and community partners helped the Library reach the targeted demographic: 75% of attendees at events were men.

Friday, January 23, 2009

Libraries Featured on NPR

Hi Everyone, I'm back! Did'ja miss me? (humor me here...)

I haven't been posting much lately because I've been busy writing a book. Now it's done, thank goodness! And yes, it's about marketing. But more on that as it gets closer to release...

For now I want to point out that libraries are being featured on National Public Radio (widely known as NPR) here in the US today. The piece is part of the Day to Day show. According to NPR's web site:

Librarians Become Job Counseleors
The downward economy is putting more stress on libraries. Popular movies and books now have wait-lists, the unemployed are in line for computers to work on resumes, and some librarians are even acting as unofficial job counselors. Madeleine Brand talks with Linda Yoder, director of the Nappanee Public Library in Indiana.


You can listen online after the original airing is posted; that's supposed to be around 3pm (EST) today. Please log in and comment to show your support for libraries that are helping those in need!

Friday, January 09, 2009

A new marketing blog

LJ has added a new blogger, Alison Circle, who will be writing about marketing libraries. She heads up marketing at Columbus Metro Library.

Stop by at her blog, The Bubble Room, and say hello.