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Wednesday, May 28, 2008

A Great Customer Service Rant

Check out this great post from The Liminal Librarian. She obviously spent a lot of time keying in thoughts about various customer service experiences she's had. Read about how she reacted and ask yourselves: Are any of my library's front-line people causing reactions like hers?

Never underestimate the power of bad -- or good! -- customer service!!

1 comment:

TonnyLy said...

Hello. I find your blog very interesting. Good Customer Service is a rare thing at the present time. Although companies offering the same services are numerous and have somehow to drift on the market they still do not care about their clients. And the worst thing is that the customer services of these companies do not care about the filed complaints. They simply ignore them. What a mess!