New Marketing Trends

Marketing Ideas for Non-Profits and Libraries

The M Word helps librarians learn about marketing trends and ideas.

Tuesday, March 31, 2009

Hello from the Computers in Libraries Conference

It's been a busy time here so far at CIL; this is the first chance I've had to log in since I've also been speaking and blogging for Information Today, Inc. I've been taking pictures, blogging, and facebooking, and networking. Meanwhile, I've been tweeted, blogged, photographed, and filmed. Yeesh!


On Sunday afternoon I taught a workshop on Building Marketing Plans, and I had wonderful attendees, including some government-type folks from the UN and the FDA... It's always interesting to me to get more insight on special libraries. This really passionate group had some wonderful questions for me as we worked through the process of thinking about target markets, how to reach them, and who else they look to for information.

I also spoke yesterday about Building Community Partnerships, and saw some other talks in the afternoon about blogging, websites, and more. And I couldn't miss the reception in the exhibit hall, which had an impressive lineup of Info Today authors -- including the Shanachies -- signing their books for fans.


This morning's keynote had Shanachie Erik Boekesteijn interviewing NYPL's Paul Holdengraber, and it was fascinating. There's already a good post w/ pics up at the aforementioned Info Today blog, as well as tons of Tweets (look for the hashtag #CIL2009). It was also streamed live by Erik's colleague Jaap van de Geer, and there are links to the archived film on ITI's site too. (Sorry to keep sending you away, but there's too much to repeat here!)

Stay tuned to that blog, and as soon as I have time I'll put more up here, and I'll add pics to my flickr account too when I have time outside of sessions. Stay tuned!

Saturday, March 28, 2009

Creating Outstanding PowerPoints

I'm sure everyone has seen this outstanding PowerPoint but it is a great reminder for us all of the importance of content, design and delivery doe our PowerPoint presentations. I'm reading Nancy Durante's book, Slide:ology and am psyched to apply some techniques for my BC presentation this April.

Slideshare goes mobile!

As a speaker, how many times have you shown up to present only to discover the room has this tiny little screen, no sound and a projector that is just about ready to fall apart? All those hours of putting together a PPT that rocks leaves your audience squinting just to see the slides. I used to love putting videos in my slide presentations but got so tired of poor sound systems that I won't include them unless I am sure the place has the right equipment. Slideshare's new mobile feature has my imagination soaring and I can imagine the day (not too far in the distant future) when we'll be able to have our audience tune into our slide shows right on their phones as we speak. Or maybe we'll set up a separate show that includes only videos or graphics so they se them up close with greater quality. So many possibilities.



Mobile, mobile, mobile ... now Slideshare is Mobile!

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Visit m.slideshare.com on your mobile phone!

Friday, March 27, 2009

My New BFF: Guy Kawasaki


Okay so maybe he doesn’t consider me to be his new best friend but I swore I felt a connection. I did get to shake his hand and joke with him. Actually, he joked and I laughed. I met him at the Search Engine Strategies NY Conference that covers all the cutting edge SES strategies. Kawasaki was just one speaker of tons. I wrote this while waiting to hear from Ariel Bardin from Google talk on launching a new adwords interface. But yesterday it was “all Guy” and that is truly a beautiful thing.

This is the post I wrote for my marketing blog for the NJ State LIbrary and wanted to share it with our readers here. Enjoy! -Nancy

I’ll admit that I’d been on the fringe with Twitter- using it for conferences, rolling out special event messages, etc. But after hearing Guy in person, I am totally psyched to use if for marketing! Essentially he believes the best way to market with Twitter is to get lots of people following you and he covered 10 ways to make that happen. Some are a bit entailed but you have to realize he spends his entire day monitoring his sites- something most of will NOT have the time to do.

So here goes:

Using twitter for marketing
Remember - “Twitter is just a tool”

He started with the saying, "Nobodies are the new some bodies. On Twitter everyone gets their 140 characters."

Guy came to twittering late but now that he’s here he believes it is most powerful tool since TV- you can reach millions and it’s free. He calls it a true democratization of marketing.

1.Forget the A List
Use the “bubbling up” philosophy – you don’t know who the best evangelist is going to be for your product. Allow them to find you. You don’t have to ignore the big guys- but they won’t make you, it is the person in the community, the person you don’t know but who loves what you do that will bubble up for you.

2. Defocus- you never know who will carry the banner for you so be open to every possibility.

3. Get lots of followers. Twitter is a numbers game; you need lots of followers so people can bubble up. Guy spent some time arguing his theory over the “Twitter is about relationships” theory.

He explored the question of whether you should you follow everyone who follows you and answered it with a resounding, “Yes!” I loved that he felt it was inherently arrogant of someone to think that anyone would want to follow them were not good enough to consider following them. Of course, whenever Guy says something like that there is always that sparkle in his eyes that les you know there’s another piece to what he’s saying. Sure enough, while he may give the courtesy of following everyone, he uses Social Too to allow him to track only the tweets that matter to him. In all fairness he also follows everyone because it enables people to direct message him, In fact he ONLY deals with @ and directs.

• What is the goal and how do you measure what you are doing? Measure how many times you are retweeted. RETWEETIST measures how many retweets you get “Retweeting is the sincerest form of flattery.” So it’s not only the number of followers but also how many times they retweet you. Another tool he mentioned was Twitalizer lists the “most influential people on Twitter”

3. Content
You’re going to love this one. According to Guy the best way to get people to follow you is to create interesting content. But it doesn’t have to be your content, as a matter of fact; he advocates that you find interesting content on the web by using sites like Stumble Upon and Alltop.

His system: He finds a link, goes to Adjix where the link will be shortened, adds a little teaser like, Hey, check out this neat site and Adjix ends it for him. Adjix will even track how many retweets he gets. He says there’s a person for every interesting tweet and proved his point by tweeting about peanut butter. Sure enough in a matter of seconds, it was being retweeted! Of course I think he probably has more success than the average person due to his celebrity but it does make sense of will probably work for us mere mortals in a lesser capacity.

I just signed up this morning and have found it an incredibly easy way to forward all those great articles I'm reading without having to write a long blog post. Love it!!!


4. Monitor what people are saying about you.
Create a dedicated search on Goggle. –He has an ongoing search for guykawasaki or alltop-allyop.com. Want Guy to follow up on your Tweet? He will, try it!

5. Copy what people are doing/best practices
Start at Twibs- tracks what people are doing on Twitter
See what they are doing and copy what they are doing!

GREAT EXAMPLES:
Comcast Cares- monitors whatever people says and answers
Libraries could do this very easily- find out what people are saying and offer response.

Jet Blue Airline- it’s not the CEO but is someone at the company –They are promoting short-term sales- deal of the day!

Cirque Las Vegas- keeps up to date information about shows. Another possibility for libraries is to Tweet new titles, programs, etc.


6. Use Twitter Search to find people who are talking about your keywords– this is where you really kick in.
1. Twitter- simple search. “library” ongoing then tweet if you can answer.
2. Advanced search “and” or” miles, within zip code If you are a muffler company and search within 50 miles of zip code great direct marketing. For the best SEO-enter the box " within x miles". You can convert 1 out of 10 tweets by using that feature.

7. Get the right tools
1. Tweet Deck: First column all direct messages, 2nd column searches, 3rd search for SEO. Hit magnifier glass; add search then makes another column
LIMITATION- can only be in one account at time- so Guy uses Twirl
TWIRL- monitors 2 accounts- direct messages- monitors search under Alltop subtract retweets.

Narrow focus by subtracting what will give you false results.
Choose not to put all stuff in one account so you don’t burden
Push links verses spam- would prefer Tweetdeck if could use multiple accounts if he could see all responses in one pane.

Tynt- the greatest lie is, ”its only one line of java script” adds to
When people copy your text, it adds a link to the original source. That is a beautiful thing- adds to more traffic, gets content and link.
Tynt tracks how many paragraphs were copies- very useful.

8. Squeeze the trigger on Twitter- the height of squeezing the trigger for Kawasaki is twitterhawk. He says it is a truly interesting thing- can set up searches that automatically create tweets that respond to it. (Yes, it might be a little too Black Hat for most of us but the other limitation it that it costs 5 cents for each sending.

9. Make it easy to share
Alltop- shares this – they create a twit for you. Highly recommends that you have a link so people can share directly to Facebook and twitter.
If you give too many choice I think people get overwhelmed”

Twitterfeed
Put in an rss feed and account will automatically feed to your twitter.

10. Take the heat if you use twitter as a tool. Kawasaki hinted that he's been called a certain four-letter word that rhymes with "kick" many times during the presentation. It does make sense because he likes to push the boundaries and for many who like to play the "follow the rules” game, his actions might offend. So Kawasaki has a three-letter response he likes to send those who like to say he's a scammer or worse… UFM.

It stands for: Un follow me :-)

Everyone loved him and several times since the talk Twitter has been on overload, which just validates how much on target he might just be.

Thursday, March 26, 2009

The M Word Bloggers on the Move

Nancy & I are busy with conferences these days. She's currently in New York at the Search Engine Strategies show, guest blogging and tweeting. Nice gig!

In 2 days I'm headed to Washington, DC for the Computers in Libraries conference, where I'll be blogging for Information Today, Inc. as well as for The M Word.

Then on Friday, April 3, we'll come together for a really exciting event we've arranged -- The Shanachies Live! -- where our film-making friends from the Netherlands will appear to teach NJ librarians about making effective library-promo videos.

Stay tuned for reports on all of these events!

Saturday, March 21, 2009

In tight times, N.J. libraries market themselves










Carolyn Wood (left) teaches Janice Satter and Keith Craig, both of Deptford, how to use computers at the West Deptford Library.



Just caught this article and am crazy about that headline,
In tight times, N.J. libraries market themselves. I especially love it because we have been working so hard at stirring the "inner marketer" in our librarians and it's rewarding when reporters start to notice too. It all started back with a visit from Seth Godin and the launch of the new campaign, Solving Life's Problems. We hosted a marketing bootcamp and I'm just winding up my whirlwind workshop tour-15 libraries in two months! In the middle of all this, a committee from NJSL and NJLA held a fantastic one day event called Snapshot Day where libraries collected data, photos and comments and it was all posted online. It was a huge success and has served to motivate our libraries to be proactive in asking people for their input. What seemed to be a big help for everyone was the simple form created by Marie Downes McDonald, Director, and Helene Gray, Publicity Coordinator, West Deptford, NJ Public Library.

The stats were great! In just one day ...
* 161,367 people walked through the doors of New Jersey libraries.
* 156,793 books, movies and more were borrowed from New Jersey libraries.
* 27,742 people used computers at New Jersey libraries.
* 18,537 questions were answered at New Jersey libraries.
* 1,245 people got employment help at New Jersey libraries.

* 1,241 programs were offered at New Jersey libraries.

* 984 people learned computer skills at New Jersey libraries.


We will be able to use those stats with our customer's experiences to create powerful stories for advocacy and support.

Here's a quick list of guidelines for creating stories for your library:


1. Connect stats and stories to a larger message that resonates to the community rather than the library. For example, how many times have you told someone about the services you offer in your library and they look at you with that "so what" or "big deal" look? That's because they don't identify with the library. You could talk till you are blue in the face and they just won't care. But if you frame your information in a context that they can relate to and with something that matters to them, then they'll care about what you are saying. In our workshops we've been seeing incredible stories created that are linked to messages that matter to community members that are really powerful.

2. Make sure your stories are customer-centric rather than library or librarian centric. Talk about the experience of your customer, not the library!

3. Tell stories that begin with a problem a customer is facing and end it with the library helping to find resolve.

4. Use feeling words to describe how your customer felt before and after the problem was resolved.

5.Combine simple experiences in one story to provide drama and support your message.


6. Keep it long enough to gain interest and short enough not to bore your listener.

The workshop is getting rave reviews from library staff - everyone from directors to library assistants have found it useful. If you are outside of NJ and are interested in having me come out to your library and give the workshop, just email me and we'll figure out how to make it work.

Monday, March 16, 2009

The Shanachies -- Now Movers and Shakers!! -- Are Speaking in NJ Soon!


As many of you have heard by now, the Shanachies (well, at least, Erik & Jaap) are coming to speak for NJ librarians on Friday, April 3. As if their appearance at Monmouth University (largely in support of NJ State Library's latest Tell Us Your Story campaign) wasn't exciting enough already -- The Shanachies have just been named 2009 Movers & Shakers by Library Journal!

This is the first year that LJ has accepted nominations for people outside the US and Canada, so it's especially exciting for these Dutch guys to be among the very first named.

Learn more about them and their upcoming appearance by joining the Facebook group that Nancy set up for their visit. There's also a link there where you can sign up to see them on April 3.

Erik and Jaap will be talking about their award-winning library, DOK, some of the inspiring work they do there. They'll also be talking about video production and answering your questions about how to make your library-promo videos better. And they'll be

selling and signing copies of their wonderful book/DVD combo, ShanachieTour: A Library Road Trip Across America. (It includes a 1-hour DVD movie they made as they drove cross-country, visiting libraries.)

You do not want to miss this rare opportunity to hear these inspirational Dutch library stars for yourself! They'll be keynoting at Computers in Libraries in DC on Tuesday, March 31, then travelling north to NJ for the April 3 gig while they're in the country. You know Nancy & I will be there. Sign up today to come see us!!

Sunday, March 15, 2009

OK to lend Kindle in libraries

Saw this on Stephen Abram's blog who heard it from Shaping Libraries.

"I have written before about my interest in using Amazon’s Kindle for circulation and interlibrary loan. Yesterday I received a response from Amazon about doing so. On the phone, the Amazon rep. and I reviewed the public policy found here under section3. Digital Content, subsection Restrictions:

Unless specifically indicated otherwise, you may not sell, rent, lease, distribute, broadcast, sublicense or otherwise assign any rights to the Digital Content or any portion of it to any third party, and you may not remove any proprietary notices or labels on the Digital Content.

Amazon said this only applies to for-profit ventures. “If you’re gonna let someone borrow the Kindle just to read a book, you should be fine.”


Several of my friends and I have been talking abut Kindle for ages and we are so relieved to hear this news!

Doodle Buzz


If you are bored by standard Google searches, this is really cool design from Brendan Dawes ... Doodle Buzz. Just enter a search term, doodle and the search comes up to your doodle. Doodle the topic and you can see an excerpt. Click and it takes you to the article.

Heard at SXSW... WeFollow Twitter

I just found this post by Darren Waters at dot.life about a new directory for Twitter...

Twitter made simpler with WeFollow

While Twitter has been the communications medium of choice at this year's SXSW it has been difficult to sort the signal from the noise because almost everybody here is using the service and there has been a flood of "sxsw" hastags.

WeFollow is a Twitter directory from Kevin Rose, of Digg fame, wihich aims to make finding people, trends, categories a lot simpler on Twitter.

It is completely user-powered, with filters dictated by the number of people who use a particular hash tag.

You can add the tags which relate to you by sending a Tweet to @wefollow with three different hashtags - and that will insert yourself in the directory.

Danny Sullivan of SearchEngineLand has more.

Monday, March 09, 2009

Guest blogging at SES NY


I am so excited! I've been invited to be a guest blogger at the Search Engines Strategies 2009 Conference and Expo 3/24-3/26 in NYC. I'll be tweeting and blogging throughout the three days which includes a keynote by the one and only, Guy Kawasaki, author of Reality Check.

Here's just a taste of what they offer at this conference:

-Learn how search engines rank web pages and how you can optimize yours to out-rank your competitors.

-Links to your website are vitally important. Discover methods of link building that keep your brand in front of potential customers.

-Increase traffic via organic listings, adhere to search engine guidelines and avoid "spam" penalties.

-Learn to rank better with pay-per-click advertising and how to do it right.

-Improve user experience by testing and tuning landing pages to ensure high conversion rates.

-Use analytics to track performance and generate maximum ROI using free and paid software.

-Network with peers and experts to learn the latest tips and trends in the search marketing industry.

They run conferences around the world, if you are in the tri-state area there is still time to register! If you go, let me know and we can hook up.

Sunday, March 08, 2009

Call for "Best of Show" PR Materials

From ALA...
"Exhibit your library public relations masterpieces by entering LLAMA’s annual “Best of Show” awards competition. Sponsored by the Swap & Shop Committee of the Library Leadership and Management Association (LLAMA) Public Relations and Marketing Section, the competition recognizes the very best in public relations materials produced by libraries in the 2008 calendar year.

Judging in all categories will be based on content, originality, design format and effectiveness. Entries must be postmarked no later than April 17, 2009. A team of experts in public relations and marketing will judge the library promotional materials. Winning entries will be on display during the Swap & Shop program scheduled for Sunday, July 12, 2009 from 11 a.m. to 1:30 p.m., during the ALA Annual Conference in Chicago, IL. Awards will be presented to the winners on that day. Free samples of public relations materials from dozens of libraries will be available for attendees to “swap and shop” during the program.
Competition information and entry forms are available from the LLAMA home page, or by contacting Renee Di Pilato at rdipilato@alexandria.lib.va.us, 703-838-4566, ext. 11."

Thursday, March 05, 2009

Come and See Us in Person!

I just finally put together a list of speaking engagements that I have coming up, and I've added it as a box on the left side of our blog. Scroll down just a bit to find it. I have a lot going on in the next few months!

Nancy has had her own speaking schedule up for a while, and she's out and about even more than me! Scroll down to see hers as well.

We're appearing at libraries and conferences both inside and outside of our native NJ, and of course we'd love to meet our readers and fellow marketers. Come see us if you can, and be sure to say hello!